1. About this Policy

1.1 This policy explains when and why we collect personal information about our users, how we use it and how we keep it secure and your rights in relation to it.
1.2 We may collect, use and store your personal data, as described in this Data Processing Policy and
as described when we collect data from you.
1.3 We reserve the right to amend this Data Processing Policy from time to time without prior notice.
You are advised to check our website ( )  regularly for any
amendments (but amendments will not be made retrospectively).
1.4 We will always comply with the General Data Protection Regulation (GDPR) when dealing with
your personal data. Further details on the GDPR can be found at the website for the Information
Commissioner ( For the purposes of the GDPR, we will be the “controller” of all
personal data we hold about you.

2. Who are we?

2.1 We are Fendrr. We can be contacted at  Atbara, Deben Lane, Waldringfield Suffolk, IP12 4QN,

3. What information we collect and why.

Type of information Purposes Legal basis of processing
User’s name, e-mail
Managing the User’s
Logging into the service.
Performing the service’s
contract with the Member.
For the purposes of our
legitimate interests in
operating the service.


4. How we protect your personal data

4.1 We will not transfer your personal data outside the EEA without your consent.
4.2 We have implemented generally accepted standards of technology and operational security in
order to protect personal data from loss, misuse, or unauthorised alteration or destruction. We
will notify you promptly in the event of any breach of your personal data which might expose you
to serious risk.
4.3 Please note however that where you are transmitting information to us over the internet this can
never be guaranteed to be 100% secure.
4.4 For any payments which we take from you online we will use a recognised online secure payment
4.5 We will notify you promptly in the event of any breach of your personal data which might expose
you to serious risk.

5. Who else has access to the information you provide us?

5.1 We will never sell your personal data. We will not share your personal data with any third parties
without your prior consent (which you are free to withhold) except where required to do so by law
or as set out in the table above or paragraph 5.2 below.
5.2 We may pass your personal data to third parties who are service providers, agents and
subcontractors to us for the purposes of completing tasks and providing services to you on our
behalf (e.g. to print newsletters and send you mailings). However, we disclose only the personal
data that is necessary for the third party to deliver the service and we have a contract in place
that requires them to keep your information secure and not to use it for their own purposes.

6. How long do we keep your information?

6.1 We will hold your personal data on our systems for as long as you are a user of the Fendrr service and
for as long afterwards as is necessary to comply with our legal obligations. We will review your
personal data every year to establish whether we are still entitled to process it. If we decide that
we are not entitled to do so, we will stop processing your personal data except that we will retain
your personal data in an archived form in order to be able to comply with future legal obligations
e.g. compliance with tax requirements and exemptions, and the establishment exercise or defence
of legal claims.
6.2 We securely destroy all financial information once we have used it and no longer need it.

7. Your rights

7.1 You have rights under the GDPR:
(a) to access your personal data
(b) to be provided with information about how your personal data is processed
(c) to have your personal data corrected
(d) to have your personal data erased in certain circumstances
(e) to object to or restrict how your personal data is processed
(f) to have your personal data transferred to yourself or to another business in certain
7.2 You have the right to take any complaints about how we process your personal data to the
Information Commissioner:
0303 123 1113.
Information Commissioner’s Office
Wycliffe House
Water Lane
Cheshire SK9 5AF
For more details, please address any questions, comments and requests regarding our data processing
practices to ).